Voice response systems

A figure of speech synthesis in which sentences are shaped by concatenating pre-recorded words from a database. Unlike a CCI System, which uses speech synthesis to form impulsive sentences and/or phrases based on human phonetics, a voice response system operates with a limited expressions in situations where the sentences and/or phrases that are formed follow a strict predetermined pattern. For example, a train station may use a voice response system to notify passengers of schedule information or a trains status.

Efficiently accommodate participant queries about their account values, their requests to change investment options and deferral amounts, to request a loan and check loan balances, or simply to change their Personal Identification Number. Eliminate hours of manual entry with a voice response unit (VRU) from Edify. Relius Administration's Voice Response System add the services the market demands without adding additional burdensome manual work.


The voice system gives you:
All control of the VRU performed from within the Relius Administration system. Setup of the VRU for a new plan and any modifications for existing plans is simple, and requires no extra waiting or cost. There isn't any need to be an expert on another software system.
Minimal maintenance. Periodic hard disk backups, and updating your Voice Clips to the database when your options change are all you need to do.
Customizable menu format. You pre-set the options on a per plan basis. For example, Plan A may allow a participant to request a loan, whereas Plan B may not. Or, for each plan, you can decide how many business days are allowable for a change to be initiated, the service/transaction fees, who gets billed, and more.


The synthesized speech is created from a pool of words that are strung together based on the input of a human operator, and the pool only contains a limited number of words as there are a limited number of combinations of words that are necessary for the train station's purpose; financial institutions also use voice response systems to aid customers in getting account information over the telephone. The same principle applies here -- since the financial institution only needs to provide the caller with a limited amount of information, it does not need to be able to generate spontaneous sentences in response to customer inquiries.
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Posted by: Sales & Marketing Team
Call Centers India Inc.